UPDATE – BURC’s Welfare Advice service

UPDATE – BURC’s Welfare Advice service

We may be in uncertain times but we are still here providing advice and up to date information, if you are claiming benefits or considering claiming benefits during the COVID-19 pandemic.

You can either email Joanne.Farrell@burc.org and provide a brief explanation of your enquiry or you may telephone 028 9096 1111.

Recent announcements from the Department for Communities (DFC):

  • All appointments at your local benefit offices have been suspended, you should contact your work coach through your online journal or by telephoning the office
  • Access to work participants will continue to receive their payments as usual
  • If you are due to sign-on (JSA), you are excused from signing for time being
  • Universal Credit may need to speak with you, this will be done through your online journal or by telephone if necessary
  • Employment & Support Allowance (ESA) may need to speak with you to complete your claim, this will be done by telephone
  • Welfare Supplementary Payments (WSP’s) paid to a claimant while appealing a PIP award, WSP’s will now be extended

If you have any questions, issues with payments, difficulties claiming benefits, unsure of what to claim, send an email to our Welfare Advice Service and you will get one to one advice from our adviser. In response to Coronavirus (COVID-19), the centre is closed but we have adapted other ways of advising our clients and keeping everyone safe

Check out our website, Facebook and Twitter for regular updates as information is changing often.


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