Make Things Right

Make Things Right

Landlords have committed to following new rules when their tenants complain.

If you are not happy with how your landlord responds to your complaint, you can now go straight to the Housing Ombudsman. They are there to investigate and tell your landlord how to handle your complaint. If you have a problem with your housing and are not happy with your landlord’s response, even if you have complained in the past, now is the time to try again.

How to get your housing problem made right

If you live in social housing and you have a problem with your home, you should follow these steps.

1. Report the problem to your landlord. This is who you pay your rent to – it could be your local council, a housing association or a charity. Make sure you provide all the information they ask for – you can find examples of how to do this at socialhousingcomplaints.gov.uk

2. If your landlord fails to put the problem right, make a complaint.

3. Not happy with their response? No need to wait, take your complaint straight to the Housing Ombudsman MakeThingsRight A4_Mould_Poster MakeThingsRight_A4_Leak_Poster Leaflet Make Things Right A4_Web MakeThingsRight_A4_Electric_Poster  MakeThingsRight_A4_Broken_Poster

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